Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022
study -- Chapter 12: How contemporary scholarship addresses service management practices -- Chapter 13: Contract Innovation …-Centric Service Ecosystem for Emerging Markets -- Chapter 22: Service Management for Sustainable Business Transformation -- Chapter 23 …Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining …