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Dienstleistungsunternehmen -- Serviceorientiertes Personalmanagement -- Managing HR for Service Excellence and Cost Effectiveness at Singapore … Airlines -- Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter -- Positives Personalmanagement … Kundenkontaktpersonals -- Service Excellence durch Prosocial Service Performance -- Strokeorientiertes Management in …
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The papers in this volume represent some of the leading work on intellectual property. They address the question of how to create incentives to develop new technologies and how to protect those technologies once developed from theft. They also ask when valuable property might be developed even...
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