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Job opportunities for whom? : Labour market dynamics and service sector employment growth in Germany and Britain
Fagan, Colette; O'Reilly, Jacqueline; Halpin, Brendan - 2005
Persistent link: https://www.econbiz.de/10003272344
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The US-European gap in service employment and demand : the research agenda
Salverda, Wiemer; Schettkat, Ronald - In: Services and employment : explaining the US-European gap, (pp. 15-41). 2007
Persistent link: https://www.econbiz.de/10003495369
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Employment differences in distributions : wages, productivity, and demand
Glyn, Andrew; Möller, Joachim; Salverda, Wiemer; … - In: Services and employment : explaining the US-European gap, (pp. 141-175). 2007
Persistent link: https://www.econbiz.de/10003495411
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Service included? : Services and the US-European employment gap
Gregory, Mary; Salverda, Wiemer; Schettkat, Ronald - In: Services and employment : explaining the US-European gap, (pp. 217-229). 2007
Persistent link: https://www.econbiz.de/10003495419
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The job center : abuse, violence, and fear on the front line ; implications of the rise of the enchanting myth of customer sovereignty
Korczynski, Marek; Bishop, Victoria - In: The emotional organization : passions and power, (pp. 74-87). 2008
Persistent link: https://www.econbiz.de/10003574371
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Managing customer performance in services
Secchi, Enrico; Damali, Uzay; McCutcheon, David; Tax, … - In: The Routledge handbook of service research insights and …, (pp. 302-321). 2020
Persistent link: https://www.econbiz.de/10012238670
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Service Excellence durch Prosocial Service Performance
Coenen, Christian - In: Service Excellence als Impulsgeber : Strategien - …, (pp. 423-440). 2007
Persistent link: https://www.econbiz.de/10003596227
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Relevance of authenticity in the world of automated service encounters
Olk, Stephan; Tscheulin, Dieter K. - 2020
Persistent link: https://www.econbiz.de/10012265808
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Ein Review zum Beschwerdeverhalten: State-of-the Art und künftige Forschungsfragen
Roschk, Holger; Gelbrich, Katja; Bernt, Dana - 2008
Das Review arbeitet den Forschungsstand zum Beschwerdeverhalten auf. Dabei werden 24 Beschwerdedeterminanten auf ihren empirischen Rückhalt hin untersucht. Nach den Ergebnissen kann der Beschwerdeführer als sehr unzufrieden, einkommensstark, selbstbewusst und sozial aktiv charakterisiert...
Persistent link: https://www.econbiz.de/10009505981
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An eye for an eye : investigating the impact of consumer perception of corporate unfairness on aberrant consumer behavior
Fukukawa, Kyoko (contributor); Ennew, Christine (contributor) - 2005
Persistent link: https://www.econbiz.de/10003366969