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Achieving competitive advantage through quality management
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Experience in adapting E-S-QUAL to different sectors or settings
Petnji Yaya, Luc Honore
;
Marimón, Frederic
; …
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Achieving competitive advantage through quality management
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(pp. 233-251)
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2015
Persistent link: https://www.econbiz.de/10011300807
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Implementing multiple management systems : is it sustainable?
Bernardo, Merce
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Simon, Alexandra
- In:
Action-based quality management : strategy and tools …
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(pp. 115-125)
.
2014
Persistent link: https://www.econbiz.de/10011556874
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