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Industrial source loyalty
Wind, Yoram - 2008
Persistent link: https://www.econbiz.de/10003727052
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Quality, environmental practices and customer satisfaction in services
Kassinis, George I.; Soteriou, Andreas C. - In: Sustainable innovation and entrepreneurship, (pp. 227-247). 2008
Persistent link: https://www.econbiz.de/10003731945
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Ignoring your best customer? : an investigation of customer satisfaction, customer retention and their financial impact
Sun, Baohong; Wilcox, Ronald T.; Zhu, Ting - In: Profit maximization through customer relationship …, (pp. 87-116). 2008
Persistent link: https://www.econbiz.de/10003754264
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Communicating with customers
Spinosa, Charles; Le Brocquy, David; Calder, Bobby J. - In: Kellogg on advertising & media : the Kellogg School of …, (pp. 226-253). 2008
Persistent link: https://www.econbiz.de/10003755924
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Service quality and hospitality organizations
Ekinci, Yuksel - In: The Sage handbook of hospitality management, (pp. 316-330). 2008
Persistent link: https://www.econbiz.de/10003756725
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Innovate by anticipating customer needs
Seidenberg, Ivan - In: Sparking innovation, (pp. 12-16). 2008
Persistent link: https://www.econbiz.de/10003758896
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Eco-traveller or eco-site visitor?
Flognfeldt, Thor - In: Ecotourism in Scandinavia : lessons in theory and practice, (pp. 143-153). 2006
Persistent link: https://www.econbiz.de/10003644188
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Die Kundenzufriedenheit in einer Non-Profit-Organisation messen
Troesch-Jacot, Mireille - In: Customer Relationship Management : neue …, (pp. 365-379). 2008
Persistent link: https://www.econbiz.de/10003644548
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Die Rolle von Schutz und Sicherheit in alpinen Destinationen : Implikationen für ein erfolgreiches Destinationsmarketing
Sparer, Patrick; Möller, Claudia; Schuckert, Markus; … - In: Standortfaktor Tourismus und Wissenschaft : …, (pp. 351-367). 2008
Persistent link: https://www.econbiz.de/10003649898
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Kundenorientierung : mit innovativem Ansatz zu neuen Erkenntnissen
Köhler, Wiebke; Wallmann, Carsten - In: Marketing nach Maß : von der Vielfalt profitieren, (pp. 56-76). 2007
Persistent link: https://www.econbiz.de/10003650841