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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Handbook of consumer psychology
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Handbook of research on retailer-consumer relationship development
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Customer Relationship Management : the ultimate guide to efficient use of CRM
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Customer-centric marketing strategies : tools for building organizational performance
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Marketing in the new global order : challenges and opportunities
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Product experience
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Competitiveness strategies for small states
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Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
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Kundenorientierung im Touristikmanagement
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Modern analysis of customer surveys : with applications using R
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Zielgruppen im Konsumentenmarketing : Segmentierungsansätze - Trends - Umsetzung
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Advances in National Brand and Private Label Marketing : Fifth International Conference, 2018
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Handbook of brand relationships
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Kundenbeziehungen im Dienstleistungsbereich
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Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente : Manfred Bruhn zum 60. Geburtstag
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Theoretische Fundierung und praktische Relevanz der Handelsforschung
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Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
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Advances in National Brand and Private Label Marketing : Ninth International Conference, 2022
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China and Europe : the implications of the rise of China for European space
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Handbook of research on customer engagement
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Konsumentenverhaltensforschung im 21. Jahrhundert : gewidmet Peter Weinberg zum 65. Geburtstag
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1
Multi-channel retailing : effect of service quality and image congruity on intention to recommend
Sari, Vinny Muthia
;
Balqiah, Tengku Ezni
- In:
Emerging issues in economics of development, business …
,
(pp. 175-192)
.
2020
Persistent link: https://www.econbiz.de/10012419465
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2
The impact of Artificial Intelligence-driven recommendation on customer experience in e-retailing
Patnaik, Priyadarsini
- In:
Artificial intelligence and digital diversity …
,
(pp. 253-275)
.
2022
Persistent link: https://www.econbiz.de/10014391761
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3
Effects of contemporary leadership styles and employee engagement on customer satisfaction in the
retail
grocery industry in the US
Melvin, Lateef
- In:
Handbook of research on multidisciplinary perspectives …
,
(pp. 274-298)
.
2020
Persistent link: https://www.econbiz.de/10013490823
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4
Does the Commercial format influence the effect that store brands' equity has on loyalty to the retailer?
Rubio Benito, Natalia
;
Villaseñor, Nieves
;
Yagüe …
- In:
Advances in National Brand and Private Label Marketing …
,
(pp. 125-133)
.
2018
Persistent link: https://www.econbiz.de/10013277494
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5
Generations and their preferences for loyalty program rewards in supermarket retailing
Salvietti, Giada
;
Ieva, Marco
;
Ziliani, Cristina
- In:
Advances in National Brand and Private Label Marketing …
,
(pp. 57-64)
.
2023
Persistent link: https://www.econbiz.de/10014289837
Saved in:
6
Lebenswelten in Discountern? : zur wachsenden Ausdifferenzierung von Aldi, Lidl und Co. und zu den Konsequenzen für Konsumenten und Rest-
Einzelhandel
Jürgens, Ulrich
- In:
Discounterwelten
,
(pp. 133-147)
.
2011
Persistent link: https://www.econbiz.de/10009160537
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7
Consumer store choice and
retail
competition
Fotheringham, Alexander Stewart
-
2012
Persistent link: https://www.econbiz.de/10009628617
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8
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
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9
Examining the factors effecting the young consumers' self-service internet banking satisfaction and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
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10
Website-centric shopping experience
Míková, Ladislava
;
Suková, Lenka
- In:
Achieving Business Competitiveness in a Digital …
,
(pp. 57-86)
.
2022
Persistent link: https://www.econbiz.de/10013343549
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