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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
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Global innovation science handbook
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A guide to open innovation and crowdsourcing : expert tips and advice ; [advice from leading experts]
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Managing quality
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Qualitätskonzepte im Personalmanagement : Grundlagen und Fallbeispiele
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Six Sigma in der Finanzbranche
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Die frühe Innovationsphase : Methoden und Strategien für die Vorentwicklung
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The Oxford handbook of innovation
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Achieving competitive advantage through quality management
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Quality management in food chains : [EAAE Seminar on Quality Management and Quality Assurance in Food Chains held at the Georg-August-University of Goettingen in 2005]
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Technologiemanagement & Marketing : Herausforderungen eines integrierten Innovationsmanagements ; [Festschrift zum 65. Geburtstag von Prof. Dr. Dr. h.c. Günter Specht]
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Encyclopedia of technology and innovation management
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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Kommunikation als Erfolgsfaktor im Innovationsmanagement : Strategien im Zeitalter der Open Innovation
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New waves in innovation management research
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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Innovation Excellence : wie Unternehmen ihre Innovationsfähigkeit systematisch steigern
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Management of technology and innovation in Japan : with 28 tables
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Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
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Competence management for open innovation : tools and IT support to unlock the innovation potential beyond company boundaries
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Handbook of innovation indicators and measurement
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Innovationsmanagement in der Serviceindustrie : Grundlagen, Praxisbeispiele und Perspektiven
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Innovationsstrategien jenseits traditionellen Managements : Beiträge zur ersten Tagung des Förderschwerpunkts des BMBF ; 8. - 9. Oktober 2009, Berlin
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Managing open innovation technologies
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Cross-functional innovation management : perspectives from different disciplines ; to Klaus Brockhoff for his 65. birthday
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Immer eine Idee voraus : wie innovative Unternehmen Kreativität systematisch nutzen
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Innovationsorientierte Personalentwicklung : Konzepte, Methoden und Fallbeispiele für die Praxis
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Marktorientierte Problemlösungen im Innovationsmarketing : Festschrift für Michael P. Zerres
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New product development and production networks : global industrial experience ; with 85 figures and 29 tables
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Qualitätsmanagement im Sport : Beiträge des 5. Deutschen Sportökonomie-Kongresses [16. - 18. November 2006]
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Qualitätsmanagement in Wertschöpfungsnetzwerken : [Bericht zur GQW-Jahrestagung 2009]
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The innovation handbook : how to develop, manage and protect your most profitable ideas
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Challenges in the management of new technologies
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Discontinuous innovation : learning to manage the unexpected
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1
Service designing through Fuzzy Kano analysis in heritage tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
Supply chain sustainability : modeling and innovative …
,
(pp. 89-103)
.
2021
Persistent link: https://www.econbiz.de/10012387074
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From a hotel guest to the '3.4 satisfied' customer
Gustavsson, Eva
- In:
Facts and figures : economic representations and practices
,
(pp. 175-203)
.
2000
Persistent link: https://www.econbiz.de/10003640203
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Excellence in tourism destinations
Mendes, Júlio
;
Coelho, Luís
;
Mendes, Joana
- In:
Achieving competitive advantage through quality management
,
(pp. 33-48)
.
2015
Persistent link: https://www.econbiz.de/10011300868
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Ranking the technical requirements of the airport for maximum passenger satisfaction
Kayapınar, Sema
;
Erginel, Nihal
-
2013
Persistent link: https://www.econbiz.de/10010188999
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Improving customer satisfaction through reduction in Post Release Defect Density (PRDD)
Bhatt, Hemanta Chandra
;
Thakur, Amit
- In:
Strategic system assurance and business analytics
,
(pp. 393-405)
.
2020
Persistent link: https://www.econbiz.de/10012241668
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6
Improving the QFD methodology
Klochkov, Yury S.
;
Gazizulina, Albina
;
Ostapenko, Maria
- In:
Strategic system assurance and business analytics
,
(pp. 445-460)
.
2020
Persistent link: https://www.econbiz.de/10012241748
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7
Methodology for assessing and improving the quality of services based on a process approach. Assessment and improvement of the process of customer service in a restaurant
Dobrowolska, Anna
;
Ossowska, Justyna
- In:
Innovations in certain areas of organization management …
,
(pp. 93-103)
.
2016
Persistent link: https://www.econbiz.de/10011666836
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The significance of internal customer satisfaction in a standardized quality management system in the context of a Polish higher education institution
Szeliga-Kowalczyk, Anna
;
Goranczewski, Bolesław
- In:
Innovations in certain areas of organization management …
,
(pp. 107-127)
.
2016
Persistent link: https://www.econbiz.de/10011666842
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9
Offline vs. online quality dimension : the relationship between shopping mall quality dimensions and customer loyalty
Silvestri, Cecilia
;
Rapiti, Eleonora
;
Piccarozzi, Michela
- In:
Strategies and tools for managing connected consumers
,
(pp. 70-105)
.
2020
Persistent link: https://www.econbiz.de/10012106752
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10
Public Service Quality Improvement
Øvretveit, John
- In:
The Oxford handbook of public management
.
2009
Persistent link: https://www.econbiz.de/10013476723
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