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Kano model : a dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines
Shahin, Arash
;
Zairi, Mohamed
- In:
Total quality management & business excellence : an …
20
(
2009
)
9/10
,
pp. 1003-1028
Persistent link: https://www.econbiz.de/10003921608
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Innovation : a performance measurement perspective
Ahmed, Pervaiz K.
;
Zairi, Mohamed
- In:
From knowledge management to strategic competence : …
,
(pp. 307-341)
.
2012
Persistent link: https://www.econbiz.de/10009562962
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