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Business process management journal
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Seeking the perfect customer experience : a case study of British Telecom
Ojiako, Udechukwu
;
Maguire, Stuart
- In:
Strategic change : SC ; briefings in entrepreneurial finance
18
(
2009
)
5/6
,
pp. 179-193
Persistent link: https://www.econbiz.de/10003872548
Saved in:
2
Global operations management during major change : an exploration of industrial practice
Ojiako, Udechukwu
;
Maguire, Stuart
;
Guo, Shuting
- In:
Business process management journal
15
(
2009
)
5
,
pp. 816-839
Persistent link: https://www.econbiz.de/10003889627
Saved in:
3
The critical consequences of project drift : a case study in the UK banking sector
Hedley, Julie
;
Ojiako, Udechukwu
;
Johansen, Eric
; …
- In:
Business process management journal
16
(
2010
)
4
,
pp. 772-786
Persistent link: https://www.econbiz.de/10008648010
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