"New from bestselling author Joseph Michelli! How Airbnb has disrupted the hospitality industry for unparalleled success-critical lessons that apply to any 21st Century business. No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences....

"This book analyses tourism and development in Southeast Asia. Critically debating and offering new understandings of the dynamics of tourism on the global and local levels, it seeks to assesses its impact on residents and localities across the region. Offering a myriad of case studies from a...