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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Customer satisfaction
117
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117
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39
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39
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35
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35
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880
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Töpfer, Armin
4
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3
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2
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2
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2
Kykalová, Denisa
2
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2
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2
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1
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1
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1
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1
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1
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1
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1
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1
Al Sawalqa, Fawzi A.
1
Al-Hakmani, Ali
1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Tourism management : research, policies, practice
4
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
Demographic Banking : demographische Entwicklung als Herausforderung für Kreditinstitute
2
Digital enterprise transformation : a business-driven approach to leveraging Innovative IT
2
Europäische Hochschulschriften / 5
2
Global business and organizational excellence : a review of research & best practices
2
International journal of productivity and quality management : IJPQM
2
International journal of quality and service sciences
2
Journal of travel and tourism marketing
2
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
2
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
2
Services marketing cases in emerging markets : an asian perspective
2
Tourism management perspectives : TMP
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
Aachener geographische Arbeiten : AGA
1
Advances in marketing, customer relationship management, and e-services book series (AMCRMES)
1
Asian African journal of economics and econometrics
1
Asian Pacific economic literature
1
Asian imperial banking history
1
Bankinformatik-Studien
1
Banking & finance aktuell
1
Benchmarking : an international journal ; BIJ
1
Berichte zum Generic-Management
1
Cases on ...
1
Cases on management and organizational behavior in an Arab context
1
Corporate Shared Services : Bereitstellung von Dienstleistungen im Konzern
1
Die Bank
1
Dienstleistungsmanagement im Krankenhaus ; 2
1
Digital Controlling & Simple Finance : die Zukunft der Unternehmenssteuerung
1
Digitalisierung der Unternehmenssteuerung : Prozessautomatisierung, Business Analytics, Big Data, SAP S/4HANA, Anwendungsbeispiele
1
E-retailing challenges and opportunities in the global marketplace
1
Economic & financial modelling : a journal of the European Economics and Financial Centre
1
Employee relations
1
Erfolgsfaktor Kundenzufriedenheit : Handbuch für Strategie und Umsetzung
1
Financial institutions and development
1
Future of business and finance
1
Gabler Edition Wissenschaft
1
Handbook of partial least squares : concepts, methods and applications
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ECONIS (ZBW)
161
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1
Bank consolidations and minority neighborhoods
Figlio, David N.
;
Genshlea, Joseph W.
- In:
Journal of urban economics
45
(
1999
)
3
,
pp. 474-489
Persistent link: https://www.econbiz.de/10001387729
Saved in:
2
iGaranti : expanding the frontiers of mobile banking innovation
Ozturkcan, Selcen
;
Tuncalp, Deniz
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 89-106)
.
2017
Persistent link: https://www.econbiz.de/10011537900
Saved in:
3
Competing imperial banking : the Yokohama Specie bank and HSBC in China : 1919 as a watershed?
Horesh, Niv
- In:
Asian imperial banking history
,
(pp. 53-69)
.
2014
Persistent link: https://www.econbiz.de/10010465902
Saved in:
4
Trade services of banks in Bangladesh : a compilation of selected studies by BIBM
Choudhury, Toufic Ahmad
(
ed.
);
Habib, Shah Md. Ahsan
(
ed.
)
-
Bangladesh Institute of Bank Management
-
2017
-
Third edition
Persistent link: https://www.econbiz.de/10011809070
Saved in:
5
Fallstudie: Mobile Filiale
Schnuck, Jochen
- In:
Demographic Banking : demographische Entwicklung als …
,
(pp. 219-225)
.
2010
Persistent link: https://www.econbiz.de/10003969810
Saved in:
6
Case study: Agenzia tu (Unicredit Group)
Baccolini, Ivana
;
Nichols, Antonio
- In:
Demographic Banking : demographische Entwicklung als …
,
(pp. 267-272)
.
2010
Persistent link: https://www.econbiz.de/10003969822
Saved in:
7
Compensation of investors in Belgium : mis-selling of financial products : study requested by the ECON Committee
Colaert, Veerle
;
Incalza, T.
-
Europäisches Parlament / Policy Department for …
-
2018
Persistent link: https://www.econbiz.de/10011906817
Saved in:
8
Die Wettbewerbspotenziale von Bankmergern : eine geschäftsfeldspezifische Untersuchung anhand des Resource-based View
Seifert, Frank
-
2002
Persistent link: https://www.econbiz.de/10001652385
Saved in:
9
Ein heuristisches Verfahren zur Prävention von operativen Unternehmensrisiken : angewendet am Beispiel der St. Gallischen Kantonalbank
Kessler, Bernhard
-
2000
Persistent link: https://www.econbiz.de/10001506873
Saved in:
10
Beratungsqualität in Finanzdienstleistungen
Evers, Jan
;
Reifner, Udo
;
Krüger, Ulrich
-
2000
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001490334
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