From the introduction: Motor vehicle accidents are still a leading cause of death, even if the trend has somewhat declined over the past 20 years. Indeed, motor vehicle accidents are a significant cause of death in comparison with air and space transport accidents, homicides and even HIV...

Experts have been discussed in the literature concerning the role of transferring knowledge to client firms and private customers. Nevertheless, only limited evidence has been presented concerning the clients’ internal perspective in particular on the degree of information. Seven papers are...