As a case study of the 2017 contract breach crisis involving Chunghwa Telecom (CHT) and its IPTV service, MOD, this study inspects the synergistic influences among perceived service quality, acceptance of technology, trust, satisfaction, and consumers' post-crisis repurchase intentions. With 546...

The use of mobile technology services in Vietnam has surged, offering convenience and enhancing various aspects of users' lives. This shift towards wireless connectivity has also affected financial transactions and remittances, aligning with goals of a cashless society and financial inclusion....

Nowadays social media have become a key platform where consumers interact with each other. Further, people are growing to be more aware of sustainability-related issues in general and sustainable products/brands-related matters in particular. This study investigates the effects of social media...

Innovation in any business comes with risk. This study aimed to explore the role of managerial risk-taking and integrated risk management (IRM) on innovation. To verify the hypotheses, a questionnaire was designed. Data were collected from 109 Insurance Managers from Iran Insurance Companies....

This paper aims to analyze how and why Japan's new coronavirus contact tracking and tracing application has not been supported by people and in effect been ineffective in preventing the spread of infection of COVID-19. Ministry of Health, Labor and Welfare of Japan released COCOA on June 17,...

This paper aims to examine how two recent external shocks-the Covid-19 pandemic and 5G services-are transforming online shopping submarkets in Korea by estimating the effects of these two shocks on mobile shopping sales and conversion, which refers to substitution for shopping over fixed...

This paper uses the COVID-19 pandemic as a case study to investigate the direct and indirect effect of beliefs of others on respondent's own beliefs and on their individual consumer sentiment. In a new online consumer survey with randomized control trials (RCTs) in Thailand and Vietnam, we...

This paper aims to provide reliable estimates for the COVID-19 contact rate of a Susceptible-Infected-Recovered (SIR) model, From observable data on confirmed, recovered, and deceased cases, a noisy measurement for the contact rate can be constructed, To filter out measurement errors and...