As a case study of the 2017 contract breach crisis involving Chunghwa Telecom (CHT) and its IPTV service, MOD, this study inspects the synergistic influences among perceived service quality, acceptance of technology, trust, satisfaction, and consumers' post-crisis repurchase intentions. With 546...

Nowadays social media have become a key platform where consumers interact with each other. Further, people are growing to be more aware of sustainability-related issues in general and sustainable products/brands-related matters in particular. This study investigates the effects of social media...

Innovation in any business comes with risk. This study aimed to explore the role of managerial risk-taking and integrated risk management (IRM) on innovation. To verify the hypotheses, a questionnaire was designed. Data were collected from 109 Insurance Managers from Iran Insurance Companies....

The use of mobile technology services in Vietnam has surged, offering convenience and enhancing various aspects of users' lives. This shift towards wireless connectivity has also affected financial transactions and remittances, aligning with goals of a cashless society and financial inclusion....

This study aims to investigate the influence of different types of trust on the installation of the COVID-19 Contact-Confirming Application (COCOA) in Japan with data collected from both installed and non-installed users. Despite the country's digital readiness, Japanese people hesitate to...

This paper aims to analyze how the prevalence of COVID-19 infection has affected the adoption of the contact-confirming application in Japan and how network externalities have emerged in the diffusion process. Japan's COVID-19 contact-confirming application (COCOA), launched on June 19, 2020,...

Similar to many countries around the world, Visegrad countries (Poland, Czech Republic, Slovakia, and Hungary) have been hit hard by the COVID-19 pandemic after the second half of 2020. The outbreak was handled with both success and challenges, experiencing severe declines in economic...

This paper aims to analyze how and why Japan's new coronavirus contact tracking and tracing application has not been supported by people and in effect been ineffective in preventing the spread of infection of COVID-19. Ministry of Health, Labor and Welfare of Japan released COCOA on June 17,...