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Dienstleistungsqualität
159
Service quality
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Relationship marketing
137
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Consumer behaviour
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3,156
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He, Zhen
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Zhang, Min
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Šindelář, Michal
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Abate, Serafino
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Alamer, Abdullah Rajeh Ali
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Araujo P., Maria Daniela
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Ariyanti, M.
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Bahia, Kalvin
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Bangsawan, Satria
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Camgöz-Akdağ, Hatice
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Cassia, Fabio
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Naudé, Peter
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Nuttawut Rojniruttikul
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Psomas, Evangelos
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Qureshi, Muhammad Imran
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Raharjo, Hendry
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Rasli, Amran Mohammed
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Rubio Benito, Natalia
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2
Tontini, Gerson
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2
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Wongrukmit, Patcharin
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
The TQM journal : the international review of organizational improvement
16
International journal of quality and service sciences
13
Industrial marketing management : the international journal for industrial and high-tech firms
11
The international review of retail, distribution and consumer research
9
International journal of economics and financial issues : IJEFI
8
Journal of business research : JBR
8
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
8
Business process management journal
7
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
7
Research in transportation economics
6
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
6
Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
4
Business horizons
4
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
4
Dialogmarketing Perspektiven 2018/2019 : Tagungsband 13. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
4
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
4
Interdisciplinary management research XVI ; 1
4
Journal of revenue and pricing management
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Business modeling and software design : 6th International Symposium, BMSD 2016, Rhodes, Greece, June 20-22, 2016 : revised selected papers
3
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
3
International journal of auditing : IJA
3
International journal of quality & reliability management
3
Journal of health organization and management
3
Journal of industrial engineering and management : JIEM
3
Journal of marketing management : MM
3
Journal of service theory and practice
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Organizations and performance in a complex world : 26th international Economic Conference of Sibiu (IECS)
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Remodelling Businesses for Sustainable Development : 2nd International Conference on Modern Trends in Business, Hospitality, and Tourism, Cluj-Napoca, Romania, 2022
3
South Asian journal of management : SAJM
3
Supply Management Research : aktuelle Forschungsergebnisse 2015
3
Werbung für alle Sinne : multimodale Kommunikationsstrategien
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Adapting to the future : maritime and city logistics in the context of digitalization and sustainability
2
Advances in National Brand and Private Label Marketing : Fifth International Conference, 2018
2
Agrar- und Ernährungswirtschaft: regional vernetzt und global erfolgreich : 56. Jahrestagung der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e. V. vom 28. bis 30. September 2016
2
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
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1
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
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2
Probabilistic audits and misreporting : the influence of audit process design on employee behavior
Ewelt-Knauer, Corinna
;
Schwering, Anja
;
Winkelmann, Sandra
- In:
The European accounting review
30
(
2021
)
5
,
pp. 989-1012
Persistent link: https://www.econbiz.de/10012653654
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3
Z and W charts for controlling service processes
Requeijo, José Gomes
;
Puga-Leal, Rogério
;
Matos, Ana Sofia
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 295-306
Persistent link: https://www.econbiz.de/10011624596
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4
Continuing the evolution of the selling process : a multi-level perspective
Borg, Susanne Wiatr
;
Young, Louise
- In:
Industrial marketing management : the international …
43
(
2014
)
4
,
pp. 543-552
Persistent link: https://www.econbiz.de/10010386460
Saved in:
5
Value-based sales process adaption in business relationships
Viio, Paul
;
Grönroos, Christian
- In:
Industrial marketing management : the international …
43
(
2014
)
6
,
pp. 1085-1095
Persistent link: https://www.econbiz.de/10010410579
Saved in:
6
Social media marketing in the wellness industry
Lagrosen, Stefan Olof
;
Grundén, Kerstin
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 253-260
Persistent link: https://www.econbiz.de/10010341279
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7
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
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8
An e-commerce customer service robot based on intention recognition model
Peng, Minjing
;
Qin, Yanwei
;
Tang, Chenxin
;
Deng, Xiangming
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 34-44
Persistent link: https://www.econbiz.de/10011529142
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9
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
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10
Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio
;
Ugolini, Marta Maria
;
Cobelli, Nicola
; …
- In:
The TQM journal : the international review of …
27
(
2015
)
2
,
pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
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