The first goal of Sustainable Development Goals (SDGs) is the absence of poverty to be achieved by 2030. Thus, access to and usage of financial services play an important role in achieving this, where ICT and digital technologies are the main tools, that describe it as a digital financial...

Mobile Money (MM) services are growing very fast in the developing countries as an important tool for the financial inclusion. Many critical challenges surrounds mobile money services adoption with the most important challenges to improve the service quality, attract and retain more customers,...

Over the last decade, modern, disruptive innovation and FinTech services have been developing rapidly and are becoming widely used in the banking industry, thereby transforming financial services for customers with both positive and negative implications. Our paper contributes to identifying the...