Purpose: The objective of the present study is to select some feasible and sustainable logistic practices in order to improve the urban freight distribution in Bilbao city. Design/methodology/approach: After a thorough literature review and a benchmarking, Analytic Hierarchy Process (AHP)...

Purpose: Sustainability and customer service of urban last mile logistics are lacking behind the expectations of today's society. This paper provides a holistic framework and empirical evidence of a field study ("Kiezbote") on evaluating smart urban logistics concepts with the purpose to...