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Hospital service quality measurement models : patients from Asia, Europe, Australia and America
Thawesaengskulthai, Natcha; Wongrukmit, Patcharin; … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1029-1041
Persistent link: https://www.econbiz.de/10011440789
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The price of broadband quality : tracking the changing valuation of service characteristics : paper presented at the International Telecommunications Society, European Regional Conference, San Lorenzo de El Escorial, Spain, 2015
Coynea, Bryan; Lyonsa, Sean - 2015
This paper investigates how retail broadband prices, choice and quality are changing over time. Using a dataset containing daily observations of plans offered in Ireland from 2007 to 2013, this paper applies hedonic modelling techniques to observe the changing pricing of service characteristics....
Persistent link: https://www.econbiz.de/10011446427
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Locational effectiveness of clinics providing sexual and reproductive health services to women in rural Mozambique
Yao, Jing; Murray, Alan T. - In: International regional science review 37 (2014) 2, pp. 172-193
Persistent link: https://www.econbiz.de/10011308234
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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Human factors and e-government service capability : a path analysis
Pan, Wenwen; Hu, Guangwei; Ma, Yixin - In: Journal of electronic commerce in organizations : the … 14 (2016) 2, pp. 46-60
Persistent link: https://www.econbiz.de/10011515234
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Comprehensive quality assessment of Czech higher education institutions
Nenadál, Jaroslav - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 138-151
Persistent link: https://www.econbiz.de/10011400388
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Nonlinear impact of online retail characteristics on customer satisfaction and loyalty
Tontini, Gerson; Silva, Júlio Cesar da; Beduschi, … - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 152-169
Persistent link: https://www.econbiz.de/10011400401
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Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai; Vinh Van Thai - In: International journal of quality and service sciences 7 (2015) 2/3, pp. 170-183
Persistent link: https://www.econbiz.de/10011400404