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Business process management heuristics in IT service management : a case study for incident management
Pereira, Rúben
;
Vasconcelos, José Braga de
;
Rocha, Álvaro
- In:
Computational & mathematical organization theory
27
(
2021
)
3
,
pp. 264-301
Persistent link: https://www.econbiz.de/10012614864
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