Crew, Michael A. (ed.); Kleindorfer, Paul R. (ed.) - 2011
and communication technologies (ICT) has increased. Competition has become increasingly important in the postal sector for … some time in the form of alternative entrants providing mail delivery. However, the competition from ICT in the form of …-called ‘eSubstituion’ and looks at the ways the postal sector can adapt to the rapid changes resulting from ICT. The impact of electronic …