The paper extends previous UK surveys of third party e-fulfilment (3PEF) providers servicing a new segment of online retailers that has generated new sales opportunities for provision of their particular logistics needs. An index of capability transformation previously developed is applied to 6...

Online retailers have created new demands and opportunities for their supply chain providers. This paper reports on a five year UK-based study of this market space, whose logistics needs are in part provided by third party e-fulfilment organisations (3PEFs), businesses offering traditional and...