According to Gartner, human data-entry errors, and lack of proper corporate data standards result in more than 25 percent of critical data used in large corporations to be flawed. While the issue of data quality is as old as data itself, it is now exposed at a much more strategic level, e.g....

Business process integration and automation have gained popularity among business community, in the recent past. This increased popularity can be seen as a result of the widespread use of Enterprise Resource Planning (ERP) systems as part of maximizing the benefits of Business Process...

The business value of Enterprise Systems (ES), and in general large software implementations, has been extensively debated in both the popular press and in the academic literature for over three decades. Organizations have invested heavily in Enterprise Systems (and related infrastructure),...

Organizations invest substantial resources in Enterprise Systems (ES) expecting positive outcomes for the organization. Implementing an ES is a lengthy-costly undertaking, with general upheaval for many of the organizations. Many organizations therefore are seriously considering rapid...

For Enterprise Systems (ES) to provide support for the business operations of enterprises, they need to be configured to fit organizational requirements. ES reference models aim at supporting this task but, up to now, fail in providing adequate conceptual support due to missing configurability...

The development, implementation, operation, support, maintenance, and upgrade of enterprise systems (ES) have given rise to a multibillion dollar industry. Nonetheless, this industry has been perceived as having difficulties in achieving an adequate return on investment. We believe that a major...

The implementation of enterprise systems has facilitated the development of shared data environments within organizations and conjointly the capability for broader based management control systems (MCS). Yet, several studies have found that most organizations have experienced little change in...

Enterprise Systems potentially lead to significant efficiency gains but require a well-conducted configuration process. A promising idea to manage and simplify the configuration process is based on the premise of using reference models for this task. Our paper continues along this idea and...

This paper asks why organisations invest in non-integrated CRM point solutions when many of the benefits of enterprise systems are claimed to be due to integration of processes and information. This paper identifies six factors that explain why organisations invest in CRM point solutions:...