A key issue in the successful management of an Information Technology (IT) outsourcing contract is the measurement of the vendor's performance to ensure that all agreed outcomes are achieved. An effective performance measurement system (PMS) provides both control and accountability of the vendor...

In this paper, Statistical Activity Cost Analysis (SACA) is used to identify the interaction of mutually dependent physical and financial aspects of a fixed asset-like system configuration. The novelty of the approach is, having established a rational description of the uncertainty inherent in...

Studies of small firm growth are no longer short in supply. On the contrary, as demonstrated by recent reviews, dozens and dozens of empirical research studies on this topic can be compiled. This does not necessarily mean that we know everything we want to know about small firm growth. In fact,...