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Premier reference source
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Harvard business review : HBR
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4
Research
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Advances in marketing, customer relationship management, and e-services (AMCRMES) book series
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Journal of food products marketing
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Multi-channel marketing, branding and retail design : new challenges and opportunities
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Handbook of research on integrating social media into strategic marketing
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ECONIS (ZBW)
553
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1
Customer Relationship Management im Krankenhaus : empirische Übung eines Kundenwertmodells für niedergelassene Ärzte
Heinrich, Dirk
-
2011
-
1. Aufl.
Persistent link: https://www.econbiz.de/10008906129
Saved in:
2
Using small step service design thinking to create and implement services that improve patient care
Gleason, Brenda
;
Bohn, Jennifer
- In:
Service design and service thinking in healthcare and …
,
(pp. 39-53)
.
2019
Persistent link: https://www.econbiz.de/10012000005
Saved in:
3
Service innovation by patient-centric innovation processes
Vetterli, Christophe
;
Scherrer, Corinne
- In:
Service design and service thinking in healthcare and …
,
(pp. 55-67)
.
2019
Persistent link: https://www.econbiz.de/10012000008
Saved in:
4
Versorgungsforschung und Qualitätsmessung mit GKV-Routinedaten : die Belastbarkeit von Abrechnungsdaten der gesetzlichen Krankenversicherung für die wissenschaftliche Nutzung
Horenkamp-Sonntag, Dirk
-
2017
-
1. Auflage
Persistent link: https://www.econbiz.de/10011609972
Saved in:
5
Understanding patient care as a multiteam system
DiazGranados, Deborah
;
Dow, Alan W.
;
Perry, Shawna J.
; …
- In:
Pushing the boundaries : multiteam systems in research …
,
(pp. 95-113)
.
2014
Persistent link: https://www.econbiz.de/10010460963
Saved in:
6
Expanding care pathways : towards interplay of multiple care-objects
Kajamaa, Anu
- In:
International journal of public sector management : IJPSM
23
(
2010
)
4
,
pp. 392-402
Persistent link: https://www.econbiz.de/10008649561
Saved in:
7
Lost in translation : a patient-centred experience of unintegrated care
Kerosuo, Hannele
- In:
International journal of public sector management : IJPSM
23
(
2010
)
4
,
pp. 372-380
Persistent link: https://www.econbiz.de/10008649563
Saved in:
8
The private interests of consumers in the healthcare market
Norén, Lars
- In:
International journal of public sector management : IJPSM
23
(
2010
)
4
,
pp. 364-371
Persistent link: https://www.econbiz.de/10008649564
Saved in:
9
The "clinalyst" : institutionalizing reflexive space to realize safety and flexible systematization in health care
Iedema, Rick
;
Carroll, Katherine
- In:
Journal of organizational change management
24
(
2011
)
2
,
pp. 175-190
Persistent link: https://www.econbiz.de/10009125132
Saved in:
10
Patient-centered innovation in health care organizations : a conceptual framework and case study application
Hernandez, Susan E.
;
Conrad, Douglas
;
Marcus-Smith, …
- In:
Health care management review : HCM review
38
(
2013
)
2
,
pp. 166-175
Persistent link: https://www.econbiz.de/10009747233
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