Quantitative decision making¿an overview -- Arranging data -- Measures of central tendency -- Measures of variation and skewness -- Probability theory -- Statistical decision theory -- Linear programming and problem formulation -- Sampling theory -- Hypothesis testing -- The chi-square tests --...

Negotiation and the HR professional -- The HR professional as negotiation agent -- Types of negotiation -- The importance of relationships -- Four key concepts -- Preparing for a negotiation -- Negotiation strategies -- Frequently asked tactical questions -- Manipulative negotiation ploys --...