This paper is divided into two parts, a theoretical and an empirical one and attempts to present Quality Management and … first part of our paper are presented: -the significance of quality and main highlights of Total Quality Management -the … history of Quality Management and the relevant literature (the theories of "guru" in the field of Total Quality Management, i …

Operations management scholarship has focused on reference-group adoption positively influencing focal … incentive to adopt a quality-management system can be inversely related to reference-group diffusion. Our theoretical model … formalizes the potential for strategic substitution and negative imitation parameters to be applicable in quality-management …