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Determining critical levels for quality dimensions in service firms : with special empirical focus on the employee resource
Paltschik, Mikael - 1987
Persistent link: https://www.econbiz.de/10000738050
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Tolerance zones in perceived service quality
Strandvik, Tore - 1994
Persistent link: https://www.econbiz.de/10000896229
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Developing pharmacy services : a customer driven interaction and counselling approach
Hedvall, Maj-Britt; Paltschik, Mikael - 1988
Persistent link: https://www.econbiz.de/10000749241
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Generation of intrinsic service quality concepts
Hedvall, Maj-Britt; Paltschik, Mikael - 1989
Persistent link: https://www.econbiz.de/10000781610
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Strategiska perspektiv p°a den finländska dagligvaruhandeln
Berntzen, Caspar; Paltschik, Mikael; Andersson, Dan - 1991
Persistent link: https://www.econbiz.de/10000824643
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Profitability enhancement and protection of the customer base in retail banking
Paltschik, Mikael; Lehtinen, Olli-Petteri - 1991
Persistent link: https://www.econbiz.de/10000825847
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Perceived service quality in pharmacies
Hedvall, Maj-Britt - 1988
Persistent link: https://www.econbiz.de/10013400695
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Lifestylebased segmentation and profitability : an investigation in retail banking
Paltschik, Mikael - 1987
Persistent link: https://www.econbiz.de/10013400711
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Consumer recall of brand and product class under conditioning of music fromtelevision commericials
Paltschik, Mikael - 1987
Persistent link: https://www.econbiz.de/10013400713
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The relation between service quality, satisfaction and intentions
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136347