Democratic Order, Autonomy and Accountability / Johan P. Olsen -- Accountability, Performance and Legitimacy in the Welfare State : If Accountability is the Answer, What was the Question? / Werner Jann -- Combining Agency and Stewardship : Welfare Reforms and Accountability / Thomas Schillemans...

Innovation is a core issue for public services and is a key element of public services reform particularly in this age of austerity where policymakers urge the need to innovate to do more with less. This comprehensive and accessible Handbook explores the potential for creating efficient and...