Historical Dictionary of Organized Labor: Fourth Edition makes the history of this important feature of life easily accessible. The reader is guided through a chronology, an introductory essay, 600 entries on the subject, appendixes with statistical material, and an extensive bibliography...

The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this...