Banks are increasingly using online social media to engage with their existing and potential customers; however, the use of technology can both strengthen and weaken these "virtual" relationships. We analyse the adoption of online social media for 151 Italian banks and test how it affected bank...

The paper accounts for the determinants of inward foreign direct investment in business services across the EU-27 regions. Together with the traditional variables considered in the literature (market size, market quality, agglomeration economies, labour cost, technology, human capital), we focus...

We propose a geoadditive negative binomial model (Geo-NB-GAM) for regional count data which allows us to simultaneously address some important methodological issues, such as spatial clustering, nonlinearities and overdispersion. We apply this model to study location determinants of inward...