. It was considered that it is the implementation of improvement measures adequate to the nature of irregularities. These …. The study indicates a possibility of application the CSR principles, treated as guidelines for improvement in SME …

/methodology/approach: Using data collected from the National Museum of the Sultanate of Oman in Muscat, a methodology for analysis and improvement … by the process improvement initiative show, we highlight the relevance of the improvement in all aspects regarding the … of solvable problems that would lead to dissatisfaction), the opportunity for improvement, the reduction of operational …