Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the services industry and its economy. This book contains the refereed...

This book contains the refereed proceedings of the Third International Conference on Exploring Services Science (IESS) that was held in Geneva, Switzerland, in February 2012.At the conference, researchers from all over the world present innovative ideas, research, and applications in the design,...

Business Information Systems in a Networked, Smart and Open Environment.- Information Systems Implementation and Structural Adaptation in Government-Business Inter-Organization.- Management Control Systems in inter-organizational relationships for environmental sustainability and energy...