"Examines intercultural communication in the workplace. Firmly grounded in theory, it offers practical suggestions on how people can develop cultural awareness and communication skills to enable greater understanding and appreciation of those from different backgrounds. Fully updated with the...

"The only book that integrates all important small group communication topics into a single comprehensive conceptual model, this text pioneered the systems approach for the group communication course. Each chapter begins with a brief preview, followed by a glossary of terms and a real life case...