This note develops a modelling approach for wireless networks driven byfluid traffic models. Introducing traffic sets that follow movement ofsubscribers, the wireless network with time-varying rates is transformedinto a stationary network at these traffic sets, which yields that thedistribution...

This paper presents a profit-oriented shift scheduling approach for inbound contact centers. The focus is on systems in which multiple agent classes with different qualifications serve multiple customer classes with different needs. We assume that customers are impatient, abandon if they have to...