The paper explores how ethical frameworks and concerns arise within digital technologies and examines the implementation of ethics by governments and private companies. It concludes by proposing a forward-looking approach and identifying potential challenges to implement ethics within the design...

After an unsatisfactory purchase, many firms are quick to apologize to customers. It is, however, not clear why they should do that. As the apology is costless, it should be regarded as cheap talk and thus ignored by the customer. In this paper, we test in a controlled field experiment whether...