A study involving a Global 500 company finds that frontline employees’ perceptions of corporate social responsibility (CSR) can contribute to their customer orientation (self-rated) and objective job performance (supervisor-rated) by activating social identification processes. Employees...

Problem Definition: To manage supplier social responsibility (SR), some firms have adopted a self-assessment strategy whereby they ask suppliers to self-report SR capabilities. Self-reported information is difficult to verify and this leads to an important credibility question: can a buyer...

Activism seeking to improve labor conditions in global supply chains has led transnational corporations to adopt codes of conduct and monitor suppliers for compliance, but it is unclear whether these formal organizational structures raise labor standards. Drawing on thousands of audits conducted...