Competition plays an ambiguous role in nursing home markets where public and private payers coexist. Using U.S. nursing home data with a wide range of market structures, we find a U-shaped relationship between competition and service quality when nursing homes serve a mix of public and private...

Overcrowded Emergency Departments (EDs) across locations struggle to improve patient experience while dealing with long waits, which erodes medical and financial performance. We investigate whether and how managers could improve patient satisfaction by communicating waits to patients.We conduct...

In the Philippines, decisionmakers mostly rely on access indicators in measuring health system performance. However, as the country embarks on path-breaking Universal Health Coverage (UHC) reforms, assessing healthcare quality is more important than ever. In this study, we examined the...