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Customer value of shared mobility services : comparing the main value drivers across two different sharing models and public transport
Wannow, Stefanie; Haupt, Martin; Schleuter, Dominik - 2021
Persistent link: https://www.econbiz.de/10014633627
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Steuerung der Kundenloyalität : eine empirische Studie am Beispiel von Dienstleistungen
Huber, Frank; Vollhardt, Kai; Kressmann, Frank - 2005
Persistent link: https://www.econbiz.de/10003290584
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"Experience" in service : reconstructing an elusive concept through a multi-method triangulation
Fischer, Lukas - 2021
Persistent link: https://www.econbiz.de/10012653558
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2011 - Rev. vers. of 2010/32/DS
Persistent link: https://www.econbiz.de/10009357252
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - 2012 - 2. rev. vers. of 2011/80/DS
Persistent link: https://www.econbiz.de/10009625502
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A framework for servitization : enhance value proposition through customer engagement
Jiang, Xin - 2020
Persistent link: https://www.econbiz.de/10012294476
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Data augmentation by predicting spending pleasure using commercially available external data
Baecke, Philippe; Van den Poel, Dirk - 2009
Persistent link: https://www.econbiz.de/10003936802
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Consumers' value perception of an e-store and its impact on e-store loyalty intention
Chen, Zhan - 2003
Persistent link: https://www.econbiz.de/10003569906
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Modeling sources of heterogeneity in customer lifetime purchase behavior
Jain, Dipak; Singh, Siddarth S. - 2013
Persistent link: https://www.econbiz.de/10009786190
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Vertrauen als Determinante des Customer Lifetime Value : Versuch einer Operationalisierung
Beck, Chris - 2001
Persistent link: https://www.econbiz.de/10001725936