"The modern retail system has worked to dazzling effect. From the 19th century, store owners emerged from small beginnings to set in train an industry that has seen some operators become nationally, even globally, dominant. Along the way, they turned retailing into an art, and then a science....

The vision statement and other building blocks -- Vision statement impact -- Effective vision statements -- The five stages of vision statement development -- Stage 1: the uncommunicated vision -- Stage 2: the unstated yet acted upon vision -- Stage 3: the formally stated vision -- Stage 4: the...

"From the world's leading experts on workplace accountability comes the most comprehensive study on the subject, revealing the cure that could fix low employee engagement in the workplace once and for all One factor, more than any other, causes the problems business leaders fear most. Lackluster...