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Service Design : innovative Services und exzellente Kundenerlebnisse gestalten

Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage

" „Design Doing" wird -- Management Summary -- 1. Die Potentiale von Design Thinking im Kundenservice -- 1.1 Design Thinking zur …

Persistent link: https://www.econbiz.de/10011924068

Service Design : innovative Services und exzellente Kundenerlebnisse gestalten

Gouthier, Matthias (ed.) - Excellence-in-Service-Konferenz <6., 2016, Koblenz> - 2017 - 1. Auflage

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Kundenbindung durch kosteneffiziente Service Excellence : Strategien - Konzepte - Best-Practices : Konferenzband der 5. Excellence-in-Service-Konferenz EXIS

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Handbook of service marketing research

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Handbook on the experience economy

Sundbo, Jon (ed.); Sørensen, Flemming (contributor) - 2013

This Handbook presents the state of the art in the scientific field of experience economy studies. It offers a rich and varied collection of contributions that discuss different issues of crucial importance for our understanding of the experience economy. Each chapter reflects diverse scientific...

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Handbook on the experience economy

Sundbo, Jon (ed.); Sørensen, Flemming (ed.) - 2013

This illuminating Handbook presents the state-of-the-art in the scientific field of experience economy studies. It offers a rich and varied collection of contributions that discuss different issues of crucial importance for our understanding of the experience economy. Each chapter reflects...