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Proaktives und reaktives After-sales social media management
Putz, Michael - 2017
Persistent link: https://www.econbiz.de/10011774564
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"New perspectives on customer experience in service recovery"
Mandl, Leonhard - 2017
Persistent link: https://www.econbiz.de/10011782523
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The power of pride : antecedents and consequences of pride among frontline employees
Krämer, Tobias - 2015
Persistent link: https://www.econbiz.de/10011312793
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Essays on the economics of electronic commerce
Luo, Jifeng - 2008
Persistent link: https://www.econbiz.de/10011573251
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Understanding customers' decision-making, perceptions, and evaluations in the customer journey
Sarikaya, Serkan - 2019
Persistent link: https://www.econbiz.de/10012105262
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Customer reactions to frontline employee emotion authenticity : an empirical investigation of boundary conditions
Lechner, Andreas - 2019
Persistent link: https://www.econbiz.de/10012024687
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Emotions in service recovery encounters
Jerger, Christina - 2017
Persistent link: https://www.econbiz.de/10011731104
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Selected essays on advertising research and customer relationship management
Schirmer, Nadine Andrea - 2014
Persistent link: https://www.econbiz.de/10011340453
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An investigation of organizational level continuance of cloud-based enterprise systems
Walther, Sebastian Andreas - 2014
Persistent link: https://www.econbiz.de/10010438603