The structure of the airport industry -- Airport economics and performance benchmarking -- The airport …-airline relationship -- Airport operations -- Airport service quality -- Provision of commercial facilities -- Airport competition and the …

-- Acknowledgements -- Abbreviations -- 1 Introduction -- 2 The structure of the airport industry -- 3 Airport economics and performance … benchmarking -- 4 The airport-airline relationship -- 5 Airport operations -- 6 Airport service quality and the passenger … experience -- 7 Provision of commercial facilities -- 8 Airport competition and the role of marketing -- 9 The economic and …