"Fundamentals of Performance Improvement is a practical how-to guide designed to help practitioners and students … understand the science of performance technology and successfully implement organizational change. Using the Human Performance … Technology (HTP) model, the authors explain step-by-step how to spot performance indicators, analyze problems, identify their …

second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for … designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The … such effective management approaches as strategic management, results-based budgeting, performance management, process …