Recent decades have seen a sustained growth of interest from academics andpracticing managers in structural change in the contemporary workplace. Someof this attention has been directed at the implementation of initiatives ofplanned organizational change, often involving newer information...

Product support is a key aspect in the marketing of high-technologyproducts, since it strongly influences customer satisfaction and can also be animportant source of revenue. Typical forms of support include operatortraining, equipment maintenance and, if necessary, repair - all of these...