This research explored stakeholder behaviour during the development, implementation and evaluation of the Victorian Alpine Resorts 2020 Strategy. In particular, the research addressed three research questions that related to the key behavioural components and attributes of stakeholder behaviour...

This is a case study about a fast food company whose aggressive growth in thepast has left it vulnerable and unable to cope with the results of its expansion. Thisquickservice restaurant chain has been lauded by many business gurus for itsinnovation, efficiency and its focus on customer service....

Common perception by practitioners in the hotel industry today thata satisfied guest would become a repeat customer was considered as amajor subject of this research. It determined the extent to whichsatisfaction fostered loyalty. Interviewing guests and demonstrating theexpression of visual...

US e-grocers have been testing different business models with varying results.This research conducted a meta-analysis of six online grocers (Peapod, Tesco,Safeway, FreshDirect, Webvan and Streamline) to identify the pattern of strategies thatcontribute to their performance. Each company's...