ABSTRACTThis study is an in-depth empirical investigation that seeks to compare consumer expectations to perceptions in the delivery of service within community banks in the southern United States. It has as its aim to develop a useful instrument to evaluate service quality by comparing consumer...

Strategic alliance activity has grown over the last few decades yet, despite this, the literature reveals a wide acknowledgement that the vast majority of these alliances are plagued by poor performance. In addition to this, despite the extensive literature available on strategic alliances,...

As local legislation and market saturation curtail their growth and profitability, South Africa financial services companies are looking for new markets in Sub Saharan Africa at an astounding rate.This research looks at key attributes of markets within Sub Saharan African countries and analyses...

Limiting access to a company’s services or discouraging the demand comingfrom certain customers is not an uncommon practice. Suppliers of services andgoods often select a target market that would provide a minimum expectedvalue and exclude the rest. In the financial services sector the lower...

This thesis seeks to examine the marketing practices,strategies and organisational characteristics of companiesin the UK retail financial services industry. The researchutilises both quantitative and qualitative methods, seekingto determine what, if any, differences in approach existbetween...

The existing British partnership literature is notoriously polarised. Two main streams ofresearch have emerged. Early empirical work focused upon trade union representative capacityoutcomes, in other words does partnership represent a threat or opportunity to the beleagueredtrade union movement....

Diese Arbeit ist eine Sammlung von Studien, welche sowohl die makro-, als auch die mikroökonomischen Aspekte und Charakteristika von Rücküberweisungen pakistanischer Migranten in ihr Heimatland analysieren, sowie deren ökonomische Auswirkungen auf das Konsumverhalten und die...

In this study an empirical investigation is conducted of the factors affecting moral choice, a necessary antecedent to moral behaviour (or action). The theoretical framework has drawn upon Rest's (1983, 1986) model of moral behaviour, with particular interest in the components motivation and...