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Stress on the ward : an empirical study of the nonlinear relationship between organizational workload and service quality

Kuntz, Ludwig; Mennicken, Roman; Scholtes, Stefan - 2011

context of hospital survival rates. We further discuss the implications for hospital capacity planning and the wider … implications for service operations management. -- Service quality ; service outcomes ; organizational workload ; hospital capacity …

Persistent link: https://www.econbiz.de/10009580291

Wage-setting in the hospital sector

Buchan, James; Kumar, Ankit; Schoenstein, Michael - 2014

more local and flexible wage setting in the hospital sector but this ambition does not seem to have been realised in full … wage setting on improved hospital performance and quality. …

Persistent link: https://www.econbiz.de/10010440087

Do strikes kill? : evidence from New York State

Gruber, Jonathan; Kleiner, Samuel A. - 2010

Persistent link: https://www.econbiz.de/10003956001

Organizational powers : capture of professional jurisdiction in the case of US retail clinics

Galperin, Roman V. - 2011

Innovative technology may reduce organizations’ reliance on professionals in the performance of expert tasks, weakening professions’ control over work. However, professions resist and challenge such innovation, framing it as unsafe and immoral. This paper theorizes a process by which...

Persistent link: https://www.econbiz.de/10009580343