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Service co-production, customer efficiency and market competition
Xue, Mei (contributor); Harker, Patrick T. (contributor);  … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754476
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Incorporating the dual customer roles in e-service design
Xue, Mei (contributor); Harker, Patrick T. (contributor);  … - 2003 - [Elektronische Ressource], rev
Persistent link: https://www.econbiz.de/10001754479
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Capacity sizing in the presence of a common shared resource : staffing an inbound call center
Akşin, O. Zeynep; Harker, Patrick T. - 2000 - Rev. version of 98/79/TM
Persistent link: https://www.econbiz.de/10001634664
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Extensions of modified DEA
Xue, Mei; Harker, Patrick T. - 1999
Persistent link: https://www.econbiz.de/10001426225
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How financial firms decide on technology
Hitt, Lorin M.; Frei, Frances X.; Harker, Patrick T. - 1998
Persistent link: https://www.econbiz.de/10001426408
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Service competition, outsourcing and co-production in a queuing game
Cachon, Gérard P.; Harker, Patrick T. - 1999
Persistent link: https://www.econbiz.de/10001427402
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Designing the future of banking : lessons learned from the trenches
Harker, Patrick T.; Hunter, Larry W. - 1998
Persistent link: https://www.econbiz.de/10001427583
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Overcoming the inherent dependency of DEA efficiency scores : a bootstrap approach
Xue, Mei; Harker, Patrick T. - 1999
Persistent link: https://www.econbiz.de/10001427794