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Overcrowded Emergency Departments (EDs) across locations struggle to improve patient experience while dealing with long waits, which erodes medical and financial performance. We investigate whether and how managers could improve patient satisfaction by communicating waits to patients.We conduct...
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or not salient to physicians. We test how physicians respond to malpractice allegations made directly against them. Our … sample is Emergency Department physicians in Florida, where we have the universe of data on patients and how they are treated … along with a census of malpractice complaints. We find that physicians oversee 9% fewer discharges after malpractice …
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, Medicare's regulatory externalities beyond fee-setting are less well understood. We study how physicians' outpatient surgery …. Specifically, physicians became 70% more likely to use ASCs for the policy-targeted procedure among their non-Medicare patients …
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