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How financial firms decide on technology
Hitt, Lorin M.; Frei, Frances X.; Harker, Patrick T. - 1998
Persistent link: https://www.econbiz.de/10001426408
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Do better customers utilize electronic distribution channels? : The case of PC banking
Hitt, Lorin M.; Frei, Frances X. - 1999
Persistent link: https://www.econbiz.de/10001427403
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How do incumbents fare in the face of increased service competition?
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - 2011
Persistent link: https://www.econbiz.de/10008906627
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Control systems for customer behavior
Frei, Frances X.; Edmondson, Amy C.; Hajim, Corey - 2002
Persistent link: https://www.econbiz.de/10001764956
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - 2016
Persistent link: https://www.econbiz.de/10011570815
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Service co-production, customer efficiency and market competition
Xue, Mei (contributor); Harker, Patrick T. (contributor);  … - 2003 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754476
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Incorporating the dual customer roles in e-service design
Xue, Mei (contributor); Harker, Patrick T. (contributor);  … - 2003 - [Elektronische Ressource], rev
Persistent link: https://www.econbiz.de/10001754479
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Capacity sizing in the presence of a common shared resource : staffing an inbound call center
Akşin, O. Zeynep; Harker, Patrick T. - 2000 - Rev. version of 98/79/TM
Persistent link: https://www.econbiz.de/10001634664
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Extensions of modified DEA
Xue, Mei; Harker, Patrick T. - 1999
Persistent link: https://www.econbiz.de/10001426225
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Service competition, outsourcing and co-production in a queuing game
Cachon, Gérard P.; Harker, Patrick T. - 1999
Persistent link: https://www.econbiz.de/10001427402