Provides a link between the total quality philosophy and building design/factory layout. The basic principles of TQ are incorporated into the design of a 45,000sq.ft development (comprising offices of 15,000sq.ft and 30,000sq.ft of electronics assembly and test) through meeting the requirements,...

Purpose – The purpose of this paper is to identify, study and quantify the effects of lighting on yield and productivity in manual electronics assembly (MEA) and inspection as a limiting work design criterion. The study also examines the potential interactions among lighting option, workers'...

Purpose – Using opto‐electronic industries as the example, the purpose of this paper is to include: designing reliable performance perspectives and indicators for evaluating ISO‐certified industries; and constructing a performance relationship model of those ISO‐certified industries....

The quality function deployment (QFD) theory focuses on customer needs and expectations and methodically deploys them through product design, parts selection, process planning and production planning, leading to shorter design times and more customer‐oriented products. It is demonstrated that...

The Taiwanese Government developed a series of six‐year plans promoting its industrial strategy. Part of the emphasis of the latest plan was to increase product sophistication in ten selected industries, of which the electronics industry is a leading example. The stimulus for this effort was...

Purpose – Many of the benefits of Six Sigma (SS) programs stem from the proper use of tools within team‐based improvement projects. However, teams often struggle with selecting and integrating the best tools to use in their projects, compromising not only the project completion but also the...

Presents a case study describing the implementation of a product information management system, in an organization manufacturing complex electronic telecommunications equipment. Describes how to measure the benefits of the system in terms of reduced costs, accelerated new product development and...

Researchers and practitioners have shown a great deal of interest in the topic of organizational learning in the last two decades. The key dilemma, however, remains whether organizations as entities can do anything in their own right. Is it meaningful to think of organizations as having...

Features two case studies. The first of these focuses on Royal Mail, provider of a universal delivery service within the UK. Notes how total quality management has evolved within the organization and how the role of internal good practice has underpinned the development of a continuous...