Features two case studies. The first of these focuses on Royal Mail, provider of a universal delivery service within the UK. Notes how total quality management has evolved within the organization and how the role of internal good practice has underpinned the development of a continuous...

Increasingly, manufacturers and service providers face the challenge of improving the environmental performance of their products. A number of studies have shown the importance of environmental goals and measures for successful environmental design efforts in firms. This paper provides a...

Purpose – In order to understand the range of e‐government initiatives that occur in practice, this study aims to explore diverse applications that have involved one locale, the City of Tyler, Texas. Design/methodology/approach – The first case briefly describes the TylerTexas...

Purpose – The purpose of this paper is to introduce enterprise portals and show their ability to provide integrated services in the local government domain. Design/methodology/approach – This paper describes the development and early stage deployment of enterprise portals within two country...

Purpose – This article describes ways of encouraging employees to be more creative, and to contribute fresh ideas that can make and save money for the company. Design/methodology/approach – Draws on information provided by the head of human resources at Toshiba Information Systems, the...

Purpose – This paper aims to describe an award‐winning training program at Greenock‐based National Semiconductor UK Ltd. Design/methodology/approach – The paper explores the reasons for the program, the form it takes and the results it has achieved. Findings – The paper explains that...

An efficient supply chain is becoming increasingly important as globalization and technological advancement combine to make the modern marketplace more competitive than ever. An example of this can be seen at Matsushita, a Japanese‐based industry leader who has had to fight to remain...

Purpose – The purpose of this paper is to report on research undertaken to investigate whether current reverse logistics theories and models can be totally applied in developing countries like China using the electronic industry as a case study. Design/methodology/approach – A case study...

Purpose – Examines the relationship between Danfoss Drives, a Danish company that produces apparatus for regulating the frequencies of electrical motors, and its four suppliers of so‐called “insulated gate bipolar transistors” (IGBTs), which are a key component of these devices....